Elena Gomez

Updated September 27, 2026

1 min read

Negotiation phrases for client calls

Push back, offer options, and close without sounding aggressive.

Negotiating in a second language feels blunt. English has softening phrases that keep the relationship intact.

Swap “no” for a condition

Prepare three phrases before the call: a delay, a trade, and a close. Read them once. Then listen more than you speak.

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Elena is a bilingual English and Spanish speech coach at Latingles. She writes practical guides for professionals who need clearer English at work.